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GENERAL

By registering and accepting Aroma Fero Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email info@aromafero.lt. or call us on (00370) 6263455. our core Customer Services Team are available Monday to Friday 10am to 5pm (except Holidays). Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

Any complaints should be made by email to wholesale@aromafero.lt. Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.

 

Free Gifts

Free gifts are only available during specific promotional periods, whilst stocks last. Cannot be redeemed for a cash alternative and no free gift is exchangeable or refundable. Unless stated customers cannot choose the free gift they will receive. All free gifts are subject to availability and non transferable. Free gift will be dispatched with the relevant items from your qualifying order. By taking advantage of this offer you are accepting the above terms and conditions.

ORDERS, PAYMENT, SECURITY & DELIVERY

Aroma Fero only sells 100% genuine products. We do not sell any fakes or copies.

During Stock Take there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.

Images are for illustration purposes only and may differ from the actual product received. Colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.

All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.

All prices listed in GBP(£) include VAT. Payments can also be made in USD (United States Dollars) and Euros.

Aroma Fero does not operate a price-matching policy.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.

We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard or by Paypal. Aroma Fero will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

Please notify Aroma Fero if your order which was dispatched by Standard Tracked has not arrived after 30 working days or by DHL, UPS has not arrived after 14 working days Your parcel may then be deemed ‘missing’ and we can offer a replacement or refund. No compensation will be granted in the rare event of a non-delivery.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. Aroma Fero reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.

In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, Aroma Fero reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.

Aroma Fero reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

Aroma Fero reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.

Once an order has been placed, Aroma Fero are not able to guarantee that changes to an order can be made prior to the order being dispatched.

If Aroma Fero is unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. Aroma Fero will not be obliged to offer any additional compensation in any form for disappointment suffered.

 

Import duties, Customs fees, taxes, and Government charges are not included in the item price or shipping cost. These charges are yours, the buyer’s, responsibility (European Union Countries NO TAXES)

Please check with your country’s Customs Office to determine what these additional costs will be prior to buying. These fees are collected when you pick up the package from your local Post Office.

They are levied by your country and are not additional shipping charges.

Refunds will be processed via the original payment method, unless otherwise agreed by management.